Shipping Terms

Shipping Policy

At Forestwest, we partner with a range of trusted freight carriers to provide fast, reliable delivery at the most competitive rates possible.

Shipping Estimates

Shipping costs are calculated based on your delivery address. You can estimate shipping fees on the product page or during checkout before completing your payment. Please note that the estimate may not include additional surcharges such as remote area or residential delivery fees.

Shipping Options

We aim to offer flexible and cost-effective delivery solutions. The following options are available:

  • Click & Collect
    Place your order online or by phone and collect it from our Melbourne or Perth showroom within one hour.

  • Depot Pickup
    For items over 32kg, collecting from a FedEx depot can help avoid residential and tail-lift surcharges. We will identify the nearest depot based on your address, which will replace the entered delivery address.

  • Door-to-Door Delivery
    We offer standard delivery to your door through carriers such as Australia Post, FedEx, and Allied Express.

Authority to Leave (ATL)

Unless otherwise specified, all deliveries are shipped with Authority to Leave instructions. This allows the courier to leave the package in a safe location if no one is available to receive it.

If you have specific delivery instructions (e.g. signature required), please include them in the “Shipping Comments” section at checkout. Please note that custom delivery requests may incur additional charges. If applicable, we will contact you to confirm and collect payment for any surcharge before dispatch or after receiving the carrier’s invoice.

Potential Surcharges

We strive to avoid additional shipping fees, but in some cases, surcharges may apply. These are not included in the website’s estimated shipping cost. If a surcharge is applicable, we will notify you before dispatch, and you may cancel your order for a full refund if desired.

Common surcharges include:

  • Re-delivery Fee ($25)
    Charged only if the courier is unable to deliver on the first attempt and no delivery instructions were provided.

  • Remote Area Surcharge ($35–$45)
    Applies to deliveries in remote regions of Australia. You can check the Remote Area List here or search using Ctrl + F.

  • Tail-Lift Truck Fee
    Deliveries over 40kg may require a tail-lift truck, incurring an extra fee depending on weight, dimensions, and destination. This fee can be avoided by choosing depot pickup.

  • Oversize Freight Fee ($12)
    Applies to items with any dimension (L/W/H) between 1.5m and 1.99m.

Dispatch Time

Orders are typically dispatched within 1–2 business days. If there are any delays, we will notify you promptly. Tracking information will be provided once your order has been processed. For urgent orders, please contact our customer service team for assistance.

Insurance

Deliveries are handled by general freight carriers who do not cover loss or damage in transit. Forestwest offers optional freight insurance at 2% of the product value.

If you wish to insure your shipment, please contact us before dispatch. Without insurance, customers accept full responsibility for any loss or damage during transit.

Important: Always inspect your goods upon delivery. Signing for a package or selecting "Authority to Leave" confirms successful delivery and may limit your ability to claim for damage or loss. We strongly recommend opting for insurance protection.